Refund policy

Refund & Return Policy
Thank you for shopping with us! We want you to have the best possible experience. Because we partner with international fulfillment centers to offer you the lowest prices, our returns process is uniquely designed to save you time, money, and hassle.

1. 14-Day Satisfaction Window
You have 14 days from the day your package is marked as delivered to contact us regarding any order issues. If you are not satisfied with your purchase, please reach out to our customer support team at melvinbystedt@gmail.com with your order number.

2. Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or if you received the incorrect product, you do not need to ship it back. To qualify for a solution, please email melvinbystedt@gmail.com with:
  • Your order number.
  • Clear photos or a short video showing the damage, defect, or the incorrect item received.
Once our team verifies the issue, we will immediately offer you one of the following solutions at no extra cost:
  • A brand new replacement sent to your address.
  • A full refund credited back to your original payment method.

3. Change of Mind & Cancelations
  • Cancelations: Because our order fulfillment process begins immediately after an order is placed, we cannot cancel or modify orders once they are processed.
  • Returns: To minimize our carbon footprint and save you the high costs of international shipping, we do not accept physical returns for "change of mind" requests. All sales are final once shipped.

4. Lost or Delayed Packages
We track all shipments. If your package has not arrived within our maximum estimated delivery window (found in our Shipping Policy), please contact us. We will verify the tracking status and, if the package is confirmed lost in transit, we will issue a full refund or send a replacement.
Please note: We are not responsible for packages that fail to deliver due to an incorrect or incomplete address provided by the buyer at checkout.

5. Refund Processing Time
Approved refunds are processed automatically by Shopify. The funds will be credited back to your original payment method within 5–10 business days, depending on your bank or credit card provider.